Return & Within 60 Days

Returns and Exchanges

We want you to feel comfortable and satisfied when shopping at LilyCrystal, that’s why we offer a 60-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 60 days from the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at info@lilycrystal.com. We will send you the return address.

Please note: A return shipping label will be generated if you qualify for a return within Canada and the USA. There will be a $7.95 USD charge for this shipping label.You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you. 

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Exceptions / non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds

When we receive your return, it will be processed in under 3 business days. Once it is processed, your full refund will be given. Please remember it can take some time for your bank or credit card company to process and post the refund too.You can always contact us for any return question at info@lilycrystal.com.

Damaged Product?

If you had an issue with your product, please send a photo to our team at info@lilycrystal.com;  we are happy to work with our customers and offer replacements within 120 days of purchase.

Warranty

Enjoy our complimentary 365 days Warranty on all jewelry pieces in our entire collection.
Our warranty is applicable for all LilyCrystal jewelry.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.